Fintech jobs are not just for techies.
While a lot of the spotlight in the industry falls on developers, data scientists, and other highly technical roles, many non-technical fintech jobs are essential to keeping the industry moving.
From customer service and marketing to compliance and operations, there are several ways to get involved in fintech without being a computer whiz. And the best part is—many of these jobs are in high demand.
Between 2021 and 2025, the global fintech market is expected to grow at a Compound Annual Growth Rate (CAGR) of 23.58 percent. That’s more than double the growth rate of the financial sector as a whole, which is projected to grow at a 6 percent rate between 2020 and 2025.
With this rapid expansion comes an increased demand for non-technical fintech jobs across a variety of departments and industries.
If you’re looking to jump on the fintech bandwagon but don’t have a technical background, don’t worry—there are still plenty of opportunities for you.
Here’s a complete guide to the non-technical fintech jobs in high demand.
Fintech Skillset—What You Need to Know
The first step in landing a non-technical fintech job is understanding what the industry is all about.
Fintech, short for financial technology, is the use of technology to streamline, automate, and improve the delivery of financial services. It can include everything from mobile apps that allow you to transfer money with the tap of a button to Robo-advisors that provide automated investment advice.
Since fintech covers a wide range of products and services, there’s no one-size-fits-all definition. But in general, fintech companies use technology to make financial services more efficient, accessible, and user-friendly.
Fintech is a rapidly growing industry with a ton of potential. And as the industry continues to evolve, so do the types of jobs available.
There’s no one formula for success in the fintech industry. But some specific skills and qualities will help you thrive in a fintech job, regardless of whether it’s technical or non-technical.
Some of the most critical skills for a successful career in fintech include:
Analytical Skills
Fintech relies heavily on data, so being able to analyze and interpret data is a valuable skill. Whether you’re working in customer service or marketing, understanding data will help you make better decisions and improve your performance.
Financial Acumen
A successful career in fintech requires a basic understanding of financial concepts and principles. Even if you’re not working in a finance-related role, you’ll need to have a good grasp of financial jargon and be able to navigate the financial landscape.
Communication Skills
Communicating effectively is essential in any job, but it’s especially important in fintech. Since fintech is such a fast-paced and ever-changing industry, being able to communicate clearly and concisely will help you keep up with the latest trends and stay ahead of the curve.
Tech Skills
Even if you’re not working in a technical role, it’s essential to have some basic tech skills. A good understanding of how technology works will help you troubleshoot problems and take advantage of the latest fintech tools and products.
Problem-solving Skills
The ability to identify and solve problems is a valuable skill in any industry. But in fintech, where new challenges arise daily, it’s essential. If you’re able to quickly identify and solve problems, you’ll be an asset to any fintech company.
Collaboration Skills
You’ll need to be a team player to succeed in fintech. Since fintech is a collaborative industry, working well with others is essential. Whether you’re working on a project team or networking with potential clients, being a good team player will help you get ahead.
Adaptability
With new technologies and products being developed all the time, you need to be able to adapt quickly to change. Those who can embrace change and adapt to new situations will be the most successful in the fintech industry.
Creativity
Fintech is all about finding new and innovative ways to solve problems. So if you’re creative and have a knack for thinking outside the box, you’ll be well-suited for a career in fintech.
Non-technical Fintech Jobs
So, what are some of the best non-technical fintech jobs for those without a finance or technology background?
Here are a few of the most popular non-technical fintech jobs:
Customer Service Representative
In a Fintech company, a customer service representative is responsible for assisting customers who have questions or concerns about the company’s products or services. They may handle customer inquiries, complaints, and billing issues.
Customer service representatives typically need excellent communication and customer service skills.
To be a successful customer service representative in a Fintech company, you should have:
- The ability to provide excellent customer service
- Persuasive communication skills
- The ability to resolve customer inquiries and complaints
- Basic computer skills
- Customer empathy
- Self-control under pressure
- Effective listening skills
- Basic time management skills
- The willingness to improve
- Patience
The customer service representative is the first point of contact for many customers, so it’s vital to have excellent customer service skills. Those who are successful in this role typically have a high school diploma or equivalent. Some may also have an associate’s degree or higher.
Although customer service representatives are not typically required to have a background in finance or technology, some knowledge of these subjects may be helpful. Most support agents start in entry-level positions and advance to higher-level positions, such as customer service manager, over time.
According to Glassdoor, the average salary for a customer service representative in the United States is $42,000 annually. Between cash bonuses, commission tips, and profit-sharing, the estimated additional pay is $2,000 – $4,000 per year.
Marketing Manager
A marketing manager is responsible for planning, executing, and measuring marketing campaigns. They work closely with other members of the marketing team to develop creative and effective marketing strategies.
Whether it’s developing a new product or launching a new marketing campaign, marketing managers play an important role in the success of a Fintech company.
Successful marketing managers in the Fintech industry should have:
- Strong analytical skills
- Excellent communication and writing skills
- Creativity
- The ability to think outside the box
- The ability to work well under pressure
- The ability to multi-task
- Basic computer skills
Every successful marketing campaign starts with a good plan. That’s where marketing managers come in. They develop marketing plans and strategies and then oversee the execution of those plans.
Marketing managers typically have a bachelor’s degree in marketing, advertising, or a related field. Many employers also prefer candidates who have a master’s degree in business administration (MBA) with a concentration in marketing.
In your journey to becoming a marketing manager, you may start as a marketing coordinator or assistant. But with hard work and a little luck, you could one day find yourself in charge of a team of marketing professionals.
It’s not surprising that marketing managers in the Fintech industry are well compensated for their skills. After all, they are responsible for bringing in new business and increasing revenue.
The average salary for a marketing manager in the United States is $69,396 per year. But with experience and expertise, you could earn up to $97,000 per year.
Product Manager
Between developing new products, managing product launches, and ensuring that products meet customer needs, product managers have a lot on their plate. But for those passionate about technology and with strong business acumen, being a product manager can be a dream job.
Every product manager in the Fintech industry should have:
- A passion for technology
- Strong analytical and problem-solving skills
- Excellent communication, presentation, and writing skills
- The ability to work independently
- The ability to think outside the box
- Basic computer skills
- The ability to multitask and stay organized
- The ability to work well under pressure
As a product manager, you’ll be responsible for the life cycle of a product from conception to launch and beyond. So, you need to understand the product, the market, and the competition.
Most product managers have a bachelor’s degree in business, engineering, or a related field. But if you want to give yourself a leg up on the competition, you should consider getting an MBA with a concentration in marketing or product management.
Even with a degree, becoming a product manager takes hard work and dedication. You may start as a product analyst or associate before being promoted to product manager. And once you’ve made it to the top, the sky’s the limit.
According to payscale, the average salary for a product manager in the United States is $106,000 per year. Many product managers also receive bonuses and stock options, adding thousands of dollars to their annual income.
Human Resource Manager
Fintech companies are always looking for talented and ambitious employees. But finding the right candidate can be a challenge. That’s where human resource managers come in.
Human resource managers are responsible for all aspects of the employee life cycle, from recruiting and hiring to training and development. They also handle employee relations, benefits, and payroll.
To be a successful human resource manager in the Fintech industry, you need:
Strong communication and interpersonal skills
- Excellent organizational skills
- The ability to multi-task
- The ability to think strategically
- The ability to handle conflict
- A deep understanding of employment law
- Basic computer skills
- The ability to use data and analytics to make decisions
- The ability to stay calm under pressure
Employee relations, benefits, and payroll are just a few of the many hats that human resource managers have to wear. So, it’s no surprise that the job can be stressful.
The good news is that human resource managers are in high demand, and the job market is expected to grow by 5 percent between 2022 and 2032.
You need a bachelor’s degree in human resources, business, or a related field to become a human resource manager. Having a master’s degree in human resources or business administration is also helpful.
While you don’t need a certification to become a human resource manager, getting certified can give you an edge over the competition. Two common certifications are the HR Certification Institute (HRCI) and the Society for Human Resource Management Certified Professional (SHRM).
The average salary for a human resource manager in the United States is $159,027 per year. But the range mainly falls between $140,970 and $179,346.
Sales Manager
With Fintech products and services becoming increasingly popular, the demand for sales managers is on the rise.
Sales managers are responsible for leading a team of salespeople and meeting sales targets. They also develop sales strategies, create training programs, and manage budgets.
Sales managers in the Fintech industry need:
- Strong leadership and motivational skills
- Excellent communication and interpersonal skills
- Excellent organizational and time management skills
- Basic computer skills
- A deep understanding of the Fintech industry
- The ability to use data and analytics to make decisions
Whether you’re a recent graduate or an experienced professional, becoming a sales manager in the Fintech industry can be a great career move.
The first step is to get a bachelor’s degree in sales, marketing, business, or a related field. Then, you need to gain experience in sales. Many sales managers start as salespeople or sales executives before being promoted to managers.
From there, you can advance to director of sales or vice president of sales. And if you want to climb the corporate ladder, you can eventually become the chief sales officer (CSO) or the chief executive officer (CEO).
Sales managers in the United States earn a median salary of $165,000 per year. With the highest range being $256,000 and the lowest being $82,500.
Outlook—What Does the Future Hold for Non-technical Fintech Jobs?
As the Fintech industry continues to grow, the demand for non-technical jobs will also increase.
For human resource managers, this means that there will be more opportunities to help Fintech companies recruit, hire, and train employees. There will also be a greater need for employee relations, benefits, and payroll managers.
Sales managers will also be in high demand as Fintech companies look for people to lead their sales teams and meet targets.
Every day, new Fintech startups are popping up all over the world. And with that comes the need for more non-technical jobs to support the industry.
So if you’re looking for a stable career with good growth potential, non-technical Fintech jobs are worth considering.